This policy explains what personal information we collect through www.fatbeagle.co.za and when you contact us, why we use it, who we share it with, and the rights you have. It is written to meet South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA) and, for visitors from Europe, the UK and California, the GDPR, UK GDPR and CCPA/CPRA.
The short version
- Google Tag Manager is configured on this website and is loaded only after you accept optional analytics and marketing cookies. Tags enabled inside that container may collect technical and usage information according to their configuration.
- Our fonts, photos and videos are served from our own website, not from third parties.
- The enquiry form on this website does not send anything to us. It prepares a WhatsApp or email message on your device, and nothing reaches us until you press send.
- We only receive your details when you choose to contact us. We use them to reply and to quote and carry out your project.
- We do not sell personal information.
- You can ask to see, correct or delete your information at any time. See section 9.
- Who we are
- Information we collect
- How and why we use it
- Who we share it with
- Transfers outside South Africa
- How long we keep it
- Security
- Photos and videos of our work
- Your rights
- Children
- Direct marketing
- Changes to this policy
- Complaints
- Contact us
1. Who we are
This website is operated by Fat Beagle t/a SRM Solutions Custom Joinery (“Fat Beagle”, “we”, “us”), a custom joinery business at 13 Senna Rd, Killarney Gardens, Cape Town, 7441, South Africa. We are the “responsible party” under POPIA and, for visitors in the EEA and UK, the “controller”.
Telephone: +27 72 048 1266
Email: zieg@fatbeagle.co.za
Information Officer: [full name of Information Officer], contactable at the email address above. Our full company details are on the Legal notice page.
2. Information we collect
2.1 Information you give us
When you contact us by WhatsApp, email, telephone, or through the enquiry options on this website, we receive what you choose to tell us. This usually includes your name, telephone or WhatsApp number (and the name and photo on your WhatsApp profile), email address, the type and location of your project, your message, and any photos, plans or measurements you send.
If you become a client, we also hold the information needed to quote, design, make, deliver, install and invoice your project and to support you afterwards. This policy applies to that information too.
Giving us this information is voluntary, but we cannot prepare a quote or carry out a project without the details we need to do so.
2.2 Information collected automatically
Like every website, the server that delivers this site records technical information about each visit: your IP address, the date and time, the pages and files requested, your browser and device type, and the page that referred you. These server logs are kept by our web hosting provider ([name of hosting provider]) for security, fault-finding and performance. We do not use them to identify individual visitors unless that is needed for security or the law requires it.
2.3 Cookies and similar technologies
We use local storage to remember your cookie preference. Google Tag Manager is loaded only if you accept optional analytics and marketing cookies. The tags configured inside Google Tag Manager may use cookies or similar technologies and may collect technical and usage information. If you reject optional cookies, the container is not loaded by this website. You can change your choice by clearing this site’s stored browser data.
2.4 Links to other companies
This website contains links to WhatsApp, Instagram, Google Maps (for directions) and the website of CVDK, the agency that built the site. Our website sends nothing to these companies about you before you click. Once you click, you leave our site and their own terms and privacy policies apply.
3. How and why we use your information
| Purpose | Legal basis |
|---|---|
| Replying to your enquiry, arranging site visits and preparing quotes | Taking steps at your request and concluding or performing a contract (POPIA s11(1)(b); GDPR Art. 6(1)(b)) |
| Designing, making, delivering, installing, invoicing and providing after-care for your project | Performing a contract (POPIA s11(1)(b); GDPR Art. 6(1)(b)) |
| Keeping this website secure, working and free of abuse | Our legitimate interests (POPIA s11(1)(f); GDPR Art. 6(1)(f)) |
| Keeping records and defending or enforcing legal claims | Our legitimate interests (POPIA s11(1)(f); GDPR Art. 6(1)(f)) |
| Tax, accounting and other legal obligations | Legal obligation (POPIA s11(1)(c); GDPR Art. 6(1)(c)) |
| Sending you marketing, only if you ask for it | Your consent (POPIA s11(1)(a); GDPR Art. 6(1)(a)), which you can withdraw at any time |
We do not make decisions about you by automated means and we do not profile you.
4. Who we share your information with
- Communication services. WhatsApp (Meta) and our email provider carry your messages. Their own terms and privacy policies apply to the services they provide.
- Our web hosting provider, which processes server logs on our behalf.
- Professional advisers such as accountants and legal advisers, where needed.
- Suppliers, installers and delivery providers, only to the extent needed for your project.
- Authorities and courts, where the law requires it.
We do not sell your personal information and we do not share it for advertising. Anyone who handles personal information for us is required to keep it secure and to use it only for our purposes.
5. Transfers outside South Africa
Some of the services above (for example WhatsApp, email and hosting providers) may process information in other countries, including the United States and the European Union. Where this happens we rely on the conditions in section 72 of POPIA, for example that the recipient is bound by law, binding rules or a contract giving a comparable level of protection, or that the transfer is necessary to perform a contract with you or is done with your consent. For visitors from the EEA and UK we rely on the safeguards the provider uses, such as adequacy decisions or standard contractual clauses.
6. How long we keep your information
We keep personal information only for as long as we need it for the purposes in section 3, including to meet legal, tax, accounting and reporting requirements and to resolve disputes. When it is no longer needed we delete it or remove anything that identifies you. Server logs are kept by our hosting provider for a limited period under its own schedule.
7. Security
We take reasonable technical and organisational steps to protect personal information, including encrypting this website with HTTPS, limiting who can access enquiries and records, and using WhatsApp, which encrypts messages end to end. No system is completely secure. Please do not send ID numbers, card details or banking passwords in enquiry messages.
If a security breach affects your personal information, we will notify the Information Regulator and the people affected as POPIA requires (and, where GDPR applies, the relevant supervisory authority).
8. Photos and videos of our work
The photographs and videos on this website show projects we have completed. We publish them with the property owner’s consent [confirm with Zieg that consent has been obtained for every project shown, or remove this sentence]. If you or your home appear in an image and you would like it removed or blurred, contact us and we will act promptly.
9. Your rights
Under POPIA (South Africa)
You may ask us to confirm whether we hold personal information about you and to give you access to it; to correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained; to stop processing information on reasonable grounds; to stop direct marketing; and to withdraw your consent (this does not affect processing already done). You may also complain to the Information Regulator (section 13).
Under the GDPR and UK GDPR
If these laws apply to you, you also have the right of access, rectification, erasure, restriction of processing, data portability, objection to processing based on legitimate interests, and withdrawal of consent, and the right to complain to your local data protection authority.
Under the CCPA/CPRA (California)
If you are a California resident, to the extent the law applies to us, you may ask what personal information we hold and to have it corrected or deleted. We do not sell personal information, we do not share it for cross-context behavioural advertising, and we will not treat you differently for using these rights.
How to use your rights
Email us at zieg@fatbeagle.co.za. We may need to confirm who you are before acting on a request. We will respond as soon as reasonably possible and within the periods the law requires. Access requests under the Promotion of Access to Information Act (PAIA) are explained in our PAIA manual (see the Legal notice).
10. Children
This website is for adults and is not aimed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.
11. Direct marketing
We do not send unsolicited marketing. Contact details you give us when asking for a quote are used for that quote and the project, not to add you to a mailing list. If we ever send marketing, it will be with your consent or as POPIA allows, and every message will include a simple way to opt out.
12. Changes to this policy
We may update this policy, for example if we add a new tool to the website. The date at the top shows when it was last changed. Material changes will be highlighted on the website.
13. Complaints
We would appreciate the chance to put things right first, so please contact us. You also have the right to complain to the regulator:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Telephone: 010 023 5200
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Website: inforegulator.org.za
If you are in the EEA or UK, you may also complain to your local data protection authority.
14. Contact us
Fat Beagle t/a SRM Solutions Custom Joinery
13 Senna Rd, Killarney Gardens, Cape Town, 7441, South Africa
Telephone: +27 72 048 1266
Email: zieg@fatbeagle.co.za